Frequently Asked Questions, FAQ

If you have ordered home delivery, the products will be delivered by DSV, the hauliers. Before the goods are delivered, they will contact you by to agree a delivery date. Deliveries are always made during daytime. It is important that you are home to receive delivery and can help if the driver asks for it. It's important to us that you are satisfied with your delivery. We therefore ask you to help check for any transport damage, and to be extra aware of the following when the doors are delivered.

Do not sign the delivery note/proof of delivery without checking the following:

• Check carefully that you have received all the items listed on the delivery note.
  
  
• Check that the packaging is undamaged. If you find that the packaging or anything else is damaged, make a note on the delivery note when signing for the goods (there is a special line for this purpose where you write your name).
  
  
• If possible, open the packaging and check that the sliding doors are undamaged while the driver is present. It is particularly important that you check glass and mirror doors and the tracks in the tube if over 2 metres long. Remember to completely remove the pin the tube is sealed with before removing the tracks to avoid scratching them.
  
  
• We recommend taking photos of any damage you find.

Examine the goods immediately! Transport damage must be reported within 24 hours by

If returning damaged goods, you will be given a return number and delivery note from us. Photographic evidence that can be required for transport damage should be sent by to

If you have any questions or are in doubt about anything, please contact Customer Service by or

We are delighted that you have chosen sliding doors from us at Elfa Lumi AB.If you have ordered home delivery, the products will be delivered by DSV, the hauliers. Before the goods are delivered, they will contact you by to agree a delivery date. Deliveries are always made during daytime. It is important that you are home to receive delivery and can help if the driver asks for it. It's important to us that you are satisfied with your delivery. We therefore ask you to help check for any transport damage, and to be extra aware of the following when the doors are delivered.Do not sign the delivery note/proof of delivery without checking the following:Examine the goods immediately! Transport damage must be reported within 24 hours by , or text to 070-508 63 66. If you find any further damage after the driver has left (i.e. hidden damage), please save the packaging (even if it's damaged). You should then report the damage to our Customer Service without delay.If returning damaged goods, you will be given a return number and delivery note from us. Photographic evidence that can be required for transport damage should be sent by to . NB: In the event of a problem after you have agreed a delivery date with DSV, notify them immediately on -. Failure to do so will incur an extra delivery charge.If you have any questions or are in doubt about anything, please contact Customer Service by or We hope you will be delighted with your new sliding doors, and want to congratulate you!

With competitive price and timely delivery, EVERGREAT sincerely hope to be your supplier and partner.

Generally, the type and condition of existing building walls determines if you can anchor the panels to the wall. The building wall must have sufficient strength to hold the anchors. A good rule of thumb is if in doubt, put a post at the wall. This will slightly increase the cost, but may save lots of aggravation and issues in the future.

&#; Drywall (sheet rock, gypsum board) walls usually require a post at the wall unless you can find a wall stud to anchor the panel.

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&#; Cement block walls provide a solid, sturdy mounting surface.

&#; Wood walls, or wood strips mounted on walls make a fairly good mounting surface.

&#; Metal walls are usually too thin for mounting.

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