Ruwais Alhelali who bought 5 machines at once because of trust

Ruwais Alhelali is an Arab who specializes in road engineering. By chance, he saw our post about machinery on Facebook. Our products were in line with his needs in terms of quality and price, so he started to contact us.

The first time he called us, we talked a few words in a hurry and hung up. The next day we took the initiative to call Ruwais Alhelali and introduced him in detail the details of the machine he consulted. Ruwais Alhelali also told us his detailed requirements. He hoped that the machine he received would be newer and would not be used for too long. He also needed us to ship 5 machines at a time because the purchase price in his country was too expensive and his budget was limited. He hoped that we could reduce his costs. We quoted him the price of our machine. He compared it and felt that our machine was more in line with his needs because there was only one in our warehouse at that time. We replied to Ruwais Alhelali that we needed two days to find the machine he needed for him and agreed to contact him by phone two days later.

In two days, we found machines that met Ruwais Alhelali's needs in Guangzhou, China through the introduction of domestic partners, and summarized the details of these machines and sent them to Ruwais Alhelali. One of the machines had a damaged appearance, and Ruwais Alhelali hoped that we could replace the appearance. We shipped the machines to our factory in Shenzhen, China, and conducted a thorough inspection of the five machines to prevent the customers from being unable to use the goods when they received them. We also replaced the appearance of one of the machines. At first, Ruwais Alhelali was still very worried about our transaction, but through our feedback on our actions, he could see that we were helping him step by step, and welcomed him to come to our company site for actual inspection. He affirmed what we did for him.

Before shipment, we communicated with Ruwais Alhelali on the details of the delivery, and let Ruwais Alhelali watch through the video that all the machines he purchased were loaded onto the cargo ship and sent to his country. A month later, Ruwais Alhelali received the machines at the port of his country, and we perfectly reached this transaction.